Shipping policy

A confirmation email with your order details will be sent to you once your order is received. We will begin processing your order as soon as we receive your order.

A tracking number will be sent to you via email once your items have been shipped.


Shipping Options

Our primary warehouse is located in Delaware, United States of America. Therefore, we offer free shipping in U.S., Canada, and Mexico. For countries outside North America region, we charge additional shipping fees for expedited shipping to your country.

 

Shipping Charges

For customers within continental U.S., Canada and Mexico, shipping is free. For customers outside North America, we charge $49.99 for expedited shipping.

  

Delivery Time

For customers in the U.S., Canada and Mexico, shipping takes roughly 1-2 days to arrive. For customers outside North America, Economy Shipping takes roughly 5-9 days to arrive. If you are shipping in bulk, contact us for more options including land, sea and air shipping methods. For detailed information, please refer to the chart below:

Region Type Processing Time* Delivery Time*
USA, Canada & Mexico Expedited
1 Days 1-2 Days
Rest of the world Expedited 3-5 Days 5-9 Days

* Days above are referring to business days.
** Days above are calculated based on the medium 90% of the customer feedbacks.

We may, occasionally, experience some delays due to an unexpected surge in demand before and during holidays worldwide. In these cases, rest assured that we will work for extra-hours to get your products delivered to you.

 

Customs and Import Duties  

In rare occasions, additional customs or import duties apply outside our normal coverage. If you've been charged by any chance, please contact us at support@todale.shop and send us a copy of the receipt of the charges via email. We will assess the validity and refund your charges within 3-5 business days.

 

Failed Delivery

In case of failed attempts of delivery, please contact the shipping carrier first as soon as you notice the failure. If the carrier is not able to resolve your case, or is unwilling to redeliver to your address, please contact us at your earliest convenience. We will provide further assistance.

 

Shipping Insurance

In the case of missing or accidental damages to your package or your product, we offer worry-free insurance to cover part or all of the damages. To file a replacement request, send us an email with your photo proof at support@todale.shop.